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Ordering FAQs

Visa/MasterCard/Amex/Paypal

Email us at: support@steripro.ca

Other than gloves – all the items are very well stocked.  The gloves are constantly being sold – however, we bring in over 1 million gloves a week.  We just placed a large order for gloves.  If however, something is on back order the member will still be able to purchase the items, and they will be first in line to have them fulfilled. 

Returns and Cancellations FAQs

Refunds will NOT be issued for any FIT failures. Please do not purchase multiple boxes if you have not been fit tested. 

SteriPro adheres to a strict COVID19 disinfection protocol and for the safety of our staff and our customers, we cannot accept returns of PPE.

SteriPro will accept returns for defective products or incorrect orders due to our mistake.  These returns must be initiated by sending an email to support@steripro.ca within 10 days of placing your order (not when you receive it). Please inspect your goods as soon as you receive them.  If the boxes are opened or not in the original condition, SteriPro's quality assurance team will inspect the goods upon return and if they are deemed to be defective we will process your refund.

Shipping fees are non-refundable. 

​Ship it to Returns - SteriPro Canada - Warehouse - 6580 Northwest Drive, Unit B, Mississauga Ontario L4V 1L5 

As long as it hasn't shipped. Yes, simply send an email to support@steripro.ca

Shipping

It depends on the weight, shipping service that you select.  You can also pick up the goods for free. 

No.

No problem, if you cancel the order before it has shipped you can cancel without any cost.  If you have any unopened boxes, please ship them back and we will provide you a refund on the goods.

Usually yes. On the odd occasion, if you have ordered multiple cartons, the delivery service might automatically split up the order, for a quicker delivery.

Email us and we will get you a replacement product. Defects do to include issues with respect to FIT of the N95 or Kn95 masks. We cannot accept returns on opened or used goods.

When your goods ship, you will receive a tracking number.  Make sure you register with your email address and phone number to get the tracking details.  Check your junk mail for tracking details!

Yes.

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